City Utilities is reminding customers to be aware of potential payment scams that have been used in an attempt to fraudulently obtain funds.

The most recent incidents involve customers being contacted by phone notifying them of immediate service disconnection.

The caller identifies themselves as a CU employee and states that service disconnection can be avoided if they immediately purchase a pre-paid fund transfer card, from a specific location, and provide that account number to the caller.

Customers are reminded of the following tips and safety steps to follow:

• CU technicians do not request, or accept, any payments in the field

• All CU staff members carry CU issued identification with field staff wearing uniforms

• Call CU at (417) 863-9000 for information about account status or to report suspicious activity

Ready in 3 Materials are now available for citizens to prepare for emergencies.  We have a booklet (A Family Safety Guide) and a Bookmark that dicusses a basic Emergency Supply Kit.  You may also visit www.dhss.mo.gov.  The materials are offered through the Missouri Department of Health and Senior Services.  Please come by the lobby in City Hall to pick up these materials if you like.